Hear how every family felt about their care.
Pet Parent Experience Scores and Net Promoter Scores give you full visibility into how families rate their aftercare. The survey goes out on the timing you choose, and families who want to can share their experience in a Google review.
Illustrative mockups with a fictional brand and family.
From the last step of care to the first review.
How was it, and would they recommend you?
Pet Parent Experience Score
How the family rated the care they received, shown with the order so your team sees it in context.
- A simple rating families can give in seconds
- Shown alongside the order and its audit trail
- Part of the pet parent audit
Net Promoter Score
The classic question: how likely are they to recommend you to a friend, on a scale from 0 to 10.
- A standard measure your team already knows
- Comparable over time
- Part of the pet parent audit
Scores next to the work that earned them.
The Pet Parent Experience Score sits with the order’s account, pet parent and service details, next to the order activity that shows every step your team took.
- See the score and the journey together
- Follow up with families who had a hard time
- Recognize the team when families are grateful
Illustrative mockup with fictional data.
Turn gratitude into new families.
Add your Google Review link to your care center profile and set when the survey and Google review request go out. Families who had a good experience can help the next family find you.
- Google Review link in your care center profile
- Survey and review timing set in Notifications
- Your brand on every message
Common questions
What is PPES?
The Pet Parent Experience Score: how a family rated the aftercare they received, kept with the order.
When is the survey sent?
On the timing you choose. The Pet Parent Survey and Google review timing are set in the Notifications settings.
Where do Google reviews go?
To the Google Review link you add to your care center profile in Settings.
Is this part of Audit?
Yes. The pet parent experience score and NPS audit is one of the three layers of Angelpaw Audit, alongside the digital and evidence audits.