Families know when you are on the way.
Compassionate, timely notifications for pet parents: when the van departs, when it is about 30 minutes away, and upon arrival. Built on the GPS location of your vans, for home pickups and returns.
Illustrative mockups with a fictional brand, family and address.
From the care center to the front door.
Each update arrives when it is useful, so families can prepare instead of waiting by the window.
Departure
An email, text and voicemail let the family know the van has left the care center.
30-minute alert
A notification when the van is about 30 minutes away, so the family can prepare.
Arrival
A final update that the van is in front of the family’s home.
The van’s location drives the message.
GPS tracking monitors where your vans are. Combined with dynamic routing, that means updates follow the real drive, not a guess made in the morning. Families can also watch the van approach live on a map.
- Home pickups and returns to the family
- Works with dynamic, static and hybrid routes
- Drivers keep their focus on the road
Illustrative mockup with fictional routes.
Messages that sound like you.
Notifications go out under your care center’s name. Edit the email and text wording, insert placeholders such as the pet’s name, and choose your send times.
- Edit email and text message wording
- Turn each channel on or off
- Custom notification templates
Illustrative mockup.
Families stay in control.
STOP means stop
A reply of STOP, UNSUBSCRIBE and similar words turns off text messages for that number.
OK turns it back on
A reply of OK turns text, email and portal access back on.
Replies reach your team
Other replies are forwarded to staff who subscribe to pet parent replies.
Everything logged
Opt-outs are written to the order’s Notifications Log.
Pause when needed
Pet parent notifications can be paused for the care center.
Clear expectations
Families know when to expect the van instead of waiting by the window.
A gentle arrival, expected.
When the family knows the van is close, the handoff at the door can be calm and unhurried.
Common questions
Can families see where the van is?
Yes. The pickup status screen shows the van’s live location on a map as it approaches, along with the expected arrival.
Which updates do families receive?
A departure notification when the van leaves the care center, an alert when it is about 30 minutes away, and an arrival notification when it is in front of their home.
Through which channels?
Departure notifications go out by email, text and voicemail. Families can also follow their pet’s journey in the Pet Parent App.
Can families opt out of texts?
Yes. Replying STOP turns off text messages for that number, and replying OK turns them back on.
Does it work for returns?
Yes. Last-mile updates cover home pickups and pet drop-offs back to the family.